Taqaan

Services/Data & AI/Business AI

Practice 01 · Business AI

Take the manual work out of the back office.

Business AI plugs into the systems that run your company and quietly removes the repetitive, error-prone work — function by function. No rip-and-replace, no new logins. Here's what that looks like in each part of the business.

75%

of generative AI's measurable value concentrates in customer operations, sales & marketing, software and R&D — the everyday engine of the back office. It's the fastest, safest place to start. McKinsey →

Function by function

Where it goes to work.

Each of these is a real, scoped starting point — trained on your data and your process, then embedded in the tools your team already uses.

Finance

Finance & accounting

  • Read invoices and match them to purchase orders and receipts automatically
  • Reconcile bank statements and ledgers in minutes, not days
  • Forecast cash flow and flag anomalies or possible fraud
  • Draft management commentary straight from the numbers

Typical outcome — close faster, with fewer errors, and a finance team freed for analysis over data entry.

People

HR & talent

  • Screen and shortlist CVs against the role in seconds
  • An assistant that answers staff questions on leave, policy and payroll
  • Automate onboarding paperwork and surface attrition risk early
  • Summarise reviews and draft role descriptions

Typical outcome — time-to-hire down, HR out of the inbox and into the people work that matters.

Revenue

Sales & marketing

  • Score leads and recommend the next best action
  • Draft quotes, proposals and follow-ups automatically
  • Keep the CRM updated without manual entry
  • Generate personalised campaigns and content at scale

Typical outcome — more pipeline touched per rep, and a CRM you can actually trust.

Spend

Procurement

  • Match purchase orders, invoices and goods received automatically
  • Analyse vendor spend and support smarter supplier selection
  • Review contracts and recommend renegotiation points
  • Flag duplicate or off-contract spend before it's paid

Typical outcome — leakage caught, better terms, a cleaner audit trail.

Operations

Operations & admin

  • Turn any document — any format — into structured, usable data
  • Automate approval chains and routine workflows
  • An internal assistant that answers questions from your own documents
  • Draft, route and track routine correspondence

Typical outcome — the busywork disappears; people spend time on judgement, not forms.

Service

Customer service

  • Answer common queries instantly, in Arabic and English
  • Draft replies for agents, grounded in your real policies
  • Triage and route tickets to the right team automatically
  • Surface themes and complaints before they escalate

Typical outcome — faster responses, consistent answers, agents focused on the hard cases.

Which function eats the most time?

Name it, and we'll show you exactly how we'd put AI on it — scoped to your data and your process.